Refund Policy — Afrodigitalz.com

Summary: Failed automated services are fully eligible for refunds back to your platform wallet. Successful deliveries, wrong user input, or payment processing fees are non-refundable.

01 General Policy

At Afrodigitalz.com, we strive to deliver all digital services (airtime, data, bill payments, SMM, phone number rentals) instantly and seamlessly. However, in the event of provider errors or system anomalies, refunds will be issued strictly according to this policy guidelines.

02 Failed Transactions

A failed transaction is one where the transaction amount is deducted from your wallet but the service (e.g. data or airtime) is not successfully delivered due to network provider downtime or system error.

All verified failed transactions are eligible for a 100% refund of the transaction amount.
Failed transaction refunds are processed automatically by the system back to your platform wallet, usually within 1 hour.
In cases where automated refund fails, manual refunds will be processed within 24–72 hours after our support team verifies the logs.

03 Delivered Services

Once a service has been successfully completed and delivered by the third-party provider, the transaction is final and non-refundable.

User Error: We do not issue refunds for successful deliveries where the user entered the wrong phone number, wrong meter number, or selected the wrong service tier. Please double-check all information before completing any purchase.

04 SMM Services Exceptions

For Social Media Marketing (SMM) services, the following specific rules apply:

Partial Deliveries: If a portion of your ordered SMM service could not be delivered, a partial refund representing the undelivered volume will be credited back to your wallet.
Account/Link Errors: No refunds are issued if the link provided is dead, set to private, or incorrect.
Follower Drops: Refills/refunds for dropped followers are only provided if the package explicitly includes a "Refill Guarantee". Refills must be requested within the specified guarantee period.

05 Virtual Numbers Rules

Virtual and foreign numbers rented for SMS verification:

If a rented number fails to receive the verification code within the allotted rental time, the transaction is cancelled automatically, and a **full refund** is returned to your wallet.
Once an SMS code is successfully received, the rental is considered successful and no refund will be issued.

06 Wallet Funding Policy

Non-Withdrawable Balance: Wallet balances are non-withdrawable to a bank account. Once funds are deposited into your wallet, they can only be used to purchase services on the platform.
Payment processing fees: Gateway funding fees (e.g. charges from Paystack, Korapay, or bank transfer fees) are charged by third parties and are completely non-refundable.

07 Dispute Timeframe

All transaction disputes, queries, or manual refund requests must be submitted within 7 days of the transaction date. Requests made after this period will not be eligible for review or refund.

08 How to Request a Refund

To request a refund for a failed or problematic transaction:

Log in to your dashboard.
Go to **Account History / Transactions**.
Locate the transaction and click **Details**.
Click the **Report Issue** button.
Fill out the form describing the issue, and submit it.

You can also reach out to us at theafrodigitalz@gmail.com with your transaction reference ID.

09 Refund Policy Abuse

We monitor refund requests to prevent abuse. If we detect patterns of suspicious or abusive refund requests (such as chargeback scams, file manipulation, or false claims), we reserve the right to suspend the user's account, freeze the wallet balance, and restrict access to the platform.